Fresher

ASAP Info Systems Pvt Ltd hiring for Hewlett Packard

0 - 1 yrs

Bengaluru/Bangalore

Job Description

 

Technical Support Engineer JD


JOINING LOCATION: Bangalore

JOB ROLE: Technical Support Engineer (Voice process)**

Job Description:
Providing support to Internal End Users and External Commercial Account End Users across North America, EMEA & APAC. The job will require you to handle voice support / email support / chat support regarding technical issues for end users (Business to Business process).
# Remote Infrastructure support delivery
# perform problem cause analysis
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, Operations and Hardware.
# Excellent oral and written communication skills is a MAYOR CRITERIA.
# Excellent customer service orientation
# Neutral accent

Desired Skills:
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:
# B.E/ B.TECH/BCA/BSC
# Fluency in Communications Skills (both spoken and written)/ soft skills


Additional Information:
# working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary according to the projects and requirements.


**Please Note: This role is not into BPO domain.

Salary:INR 1,00,000 - 2,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)

Keyskills

Customer Support Customer Service Customer Relationship Technical Support Night Shift