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Tuesday 22 December 2015

Customer Service Associate


Convergys India Services Private limited.


Job Description: - Inbound Customer Service / Upselling.
 Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. 
Roles & Responsibilities: -
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services & Healthcare vertical.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 
Candidate Profile-
  • Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.
  • BE/Btech fresher’s are not eligible.
  • Excellent verbal and written communication skills.
  • Flexible with 24/7 Environment.
  • Salary up to 26,000 take home & attractive Incentives amount. 
Additional Benefits-
  • Two way A/C cabs. (Convergys was awarded for best in industry transport service).
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan – Annual entitlement of up to INR 24,000.
  • Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. 
For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location:- 
Walk in to Convergys Recruitment Center:
Gurgaon: 
  • Unitech Cyber Park, Tower A, Ground Floor, Sector 39, Gurgaon. Contact Nishtha Sethi@ 8826198113 

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