Technical Support Associate I / Technical Support Associate II Job

Job Description

Job Description: - Inbound technical Support.

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.

Roles & Responsibilities:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.


Candidate Profile-

Any Graduate fresher OR undergraduate / drop out / pursuing with 6 months international calling experience.
BE/Btech fresher’s are also eligible.
Excellent verbal and written communication skills.
lexible with 24/7 Environment.
Salary up to 26,000 take home & attractive Incentives amount. 


Additional Benefits-

Two way A/C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Gratuity
Education Assistance plan – Annual entitlement of up to INR 24,000.
Employee / corporate discounts at majority of retail chains / hospitals / laboratories. 


For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location:- 

Walk in to Convergys Recruitment Center:

Gurgaon:

Unitech Cyber Park, Tower A, Ground Floor, Sector 39, Gurgaon. Contact James @ 9873720416 OR  Vibha @ 9953320334.
Bestech Business Park, Ground floor, Sector 48, Sohna Road, Gurgaon. 


South Delhi:

4B, 1st floor, Taimoor Nagar, New Friends Colony, Opp. to Taimoor Nagar Gurudwara. Contact Shelly @ 8826295819 OR Joy @ 8826295825. 


E2/10, 2nd floor, Malviya Nagar Main Market, Opp. Subway fast food shop. Contact Shristi @ 8527091724 OR Ruchi – 8527091723. 


West Delhi:

C-3, J1/164, Rajouri Garden, Opp. Metro Pillar No. 404, close by Rajouri Garden Metro Station. Contact Shanu @8826198110 OR Priyanka @ 8826198103.