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Proactively plans and performs advanced technical activities
requiring knowledge in multiple areas or on a system level to service
the customer. Prioritizes work based on customer impact, and brings
expertise to customer site on need basis.
Main Responsibility Area
Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.
Position Description
Description: SDM (Subcriber Data Management) Case Handling / Software Upgrade support of One NDS Family SDM products i.e NT-HLR FE, One-NDS/C-NTDB, One-EIR, OneAAA, CMS8200 HSS,DRA and One BSF including following activities:
Should be able to lead and take technical lead
Fast learner, long term player, Positive attitude with 7-12 Year of relevant experience.
HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries.
Network and Solution troubleshooting, excellent support in SDM Related Parameters, features and their impacts.
Network element upgrade and Method of Procedure (MOP) validation and test
Technical end to end support into customer networks.
Participate in 24/7 emergency on-call support;
Provide proactive maintenance service support and delivery;
Support change management service delivery;
Organize and participate in pilot and roll-out upgrades and patch installations,
New technology support and Service deployment with excellent IP and Unix support.;
Ensure quality & customer Service Level Agreements (SLA) are met;
Consult with customers regarding optimization, planning, feature activations, and other improvements
Knowledge on Resolve tool/Advantage commander/Netact will be an added advantage.
Support required on customer specific time zones and maintenance hours. Shell & pearl Script with Linux and Unix Certification.
Good in depth knowledge in the basic call flows Good Communication and Presentation Skills to handle global customers.
Experience in HP Blade System c7000 enclosure and infrastructure configuration and management.
Excellent command on Linux OS.
Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP /
Functional Area: IT Software - Network Administration , Security
Role Category:Other
Role:Outside Consultant
Industry: Telecom/ISP /
Functional Area: IT Software - Network Administration , Security
Role Category:Other
Role:Outside Consultant
Keyskills
Linux Unix Networking IP Configuration Management Service Level Service Delivery Data Management Customer Service Change Management
Desired Candidate Profile
Education-
UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
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Experience with troubleshooting tools, Trace & log file analysis
tools, and with measuring equipment (depending on the product line)
Act as technical lead
Experience with trouble ticket tools and process
Fault identification/correction/ reporting skills on the particular subsystem and equipment
Ready to support EMCY on a 24/7 basis
Fluency in English
Strong problem solving ability
Good organizational skills
Ability to perform multiple tasks concurrently with ease and professionalism
Good communication skills
Service and Customer oriented
Team work
Availability for travel
Company Profile:
Nokia Solutions and Networks India (P)Ltd.
Nokia Solutions and Networks is the world"s specialist in mobile
broadband. From the first ever call on GSM, to the first call on LTE, we
operate at the forefront of each generation of mobile technology. Our
global experts invent the new capabilities our customers need in their
networks. We provide the world"s most efficient mobile networks, the
intelligence to maximize the value of those networks, and the services
to make it all work seamlessly. With headquarters in Espoo, Finland, we
operate in over 150 countries around the globe.
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