SDM Expert

 

Job Description

General Purpose

Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.Drives and organizes initiatives to improve customer satisfaction in own responsibility area.

Main Responsibility Area

Identifies prioritizes and coordinates solving of demanding and/or business critical problems and communicates them to key stakeholders. Initiates and manages product, care and process improvement projects. Drives needed changes in own technology area. Support areas by participating in emergency and 24/7 duty. Is responsible for knowledge sharing in own technology area. Influences relevant functions (e.g. L3 Technical Support and R&D)

Position Description

Description: SDM (Subcriber Data Management) Case Handling / Software Upgrade support of One NDS Family SDM products i.e NT-HLR FE, One-NDS/C-NTDB, One-EIR, OneAAA, CMS8200 HSS,DRA and One BSF including following activities:

Fast learner, long term player, Positive attitude with 5-10 Year of relevant experience.
HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries.
Network and Solution troubleshooting, excellent support in SDM Related Parameters, features and their impacts.
Network element upgrade and Method of Procedure (MOP) validation and test
Technical end to end support into customer networks.
Participate in 24/7 emergency on-call support;
Provide proactive maintenance service support and delivery;
Support change management service delivery;
Organize and participate in pilot and roll-out upgrades and patch installations,
New technology support and Service deployment with excellent IP and Unix support.;
Ensure quality & customer Service Level Agreements (SLA) are met;
Consult with customers regarding optimization, planning, feature activations, and other improvements
Knowledge on Resolve tool/Advantage commander/Netact will be an added advantage.
Support required on customer specific time zones and maintenance hours.
Shell & pearl Script with Linux and Unix Certification.
Good in depth knowledge in the basic call flows Good Communication and Presentation Skills to handle global customers.
Experience in HP Blade System c7000 enclosure and infrastructure configuration and management.
Excellent command on Linux OS.

Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP /
Functional Area: IT Software - Network Administration , Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:System Administrator

Keyskills

Linux Unix IP Networking Configuration Management Software Troubleshooting Technical Support Customer Service Service Delivery SDM Infrastructure configuration pearl Script Troubleshooting

Desired Candidate Profile

Education-

UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Doctorate Not Required

Position Requirements

Additional Requirements
Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment (depending on the product line)
Experience with trouble ticket tools and process
Fault identification/correction/ reporting skills on the particular subsystem and equipment
Ready to support EMCY on a 24/7 basis
Fluency in English
Strong problem solving ability
Good organizational skills
Ability to perform multiple tasks concurrently with ease and professionalism
Good communication skills
Service and Customer oriented
Team work
Availability for travel

Company Profile:

Nokia Solutions and Networks India (P)Ltd.

Nokia Solutions and Networks is the world"s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world"s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly. With headquarters in Espoo, Finland, we operate in over 150 countries around the globe.

Recruiter Name:HR
Website:http://nsn.com/
Reference Id:93323